QoS (Quality of Service) Explained: Keeping Everyone Happy with (Slow) Internet

You might have heard of QoS, short for Quality of Service. It’s a common and valuable feature among home Wi-Fi routers.

Sometimes, the lack of QoS makes you have issues making calls over Wi-Fi. But this feature can also affect other general Internet-related problems.

This post will help you understand where Quality of Service applies and offer tips on configuring your existing router to get the best possible experience for real-time online communication. That applies to Netflix streaming, video or voice calls, or any other things you do online.

Dong’s note: I first published this post on March 23, 2020, and updated it on June 19, 2022, with additional relevant information.

QoS explained: What is the Quality of Service?

Quality of Service is a routing feature that allows users to prioritize the bandwidth for specific programs, clients, or services. While QoS can apply to traffic between local devices, this post mainly discusses Internet bandwidth.

In a nutshell, the way it works, QoS takes the existing broadband connection and designates a specific amount of requested bandwidth to your desired target, in real-time, before the rest of the network.

For example, if you prioritize VoIP, your Internet-based calls will get all the bandwidth it needs before any other applications. Or, if you prioritize your Xbox (or a particular game), then the game console will get the first dibs on the Internet before any other devices.

And you can do that with anything you want, like Netflix streaming, video calling, online surfing, etc.

And, of course, you can also prioritize file downloading, though, in reality, you shouldn’t. Downloading never requires prioritizing. Instead, it’s generally the reason we need QoS in the first place.

When left alone, a single file download job will hog all the bandwidth, no matter how fast the Internet connection is, until it’s complete.

So, QoS is also about giving specific devices or services the lowest priority of the broadband to ensure they will not interfere with the regular operation of the rest of the network.

When properly configured — not an easy task — QoS can make everyone happy, even when you have a modest Internet connection.

When Quality of Service applies, and when it doesn’t

As mentioned above, QoS is synonymous with prioritization. So you only need it in situations where prioritizing is required.

And we need prioritizing — hence, QoS — when the broadband bandwidth is not enough for all online applications of a local network simultaneously. It’s when the Internet speed is the bottleneck.

The faster your Internet, and the fewer applications you have, the less likely you’d need QoS. The precise ratio depends on the situation, but in my experience, below are the degrees QoS applies based on Internet bandwidth.

The numbers apply to both download and upload, whichever needs prioritization. (Note that a Cable Internet connection tends to have a very slow upload speed.)

Internet speed testing: Here’s how to find out the correct numbers

• 100Mbps or slower: You need QoS
• Between 100Mpbs and 500Mbps: It’s generally a good idea to have QoS.
• Between 500Mbps and 1Gbps: You mostly don’t need QoS, but it’s a good idea to have it when there’s a file-sharing station, such as BitTorrent, within the network.
• Between Gig+ to 2.5Gbps: You don’t need QoS unless you have multiple file-sharing stations.
• Faster than 2.5Gbps: It’s safe to turn QoS off.

In short, QoS is generally only applicable when the Internet bandwidth is less than you need. If you have super-fast broadband, this feature is generally not necessary. That’s been my general experience after months of living with 10Gbps Fiber-optic broadband.

Internet speeds vs QoS: Mind the gap!

It’s important to note that QoS is not about making your Internet speed fast(er) — you wish! It’s about giving the device or service at hand what it needs when it needs it and possibly not more.

Consequently, when you turn on QoS, you’ll almost always get slower speed test results. And that’s the point because speed testing is not how we generally use the Internet — speed tests are basically raw data downloading. Keep that in mind.

Also, when you misconfigure QoS and set its download speed significantly lower than your broadband’s actual speed, the pre-determined QoS speed will be the ceiling for the entire network.

That said, if you have turned QoS on in your router and now upgrade your Internet to a faster grade, it’s important to readjust your QoS settings. Else, you’ll continue to experience the old connection speed.

What you need to use QoS

You generally need two things to take advantage of QoS.

First and foremost is a router that supports this feature. Most, if not all, home Wi-Fi routers have QoS, but the way they do it varies from one vendor to another. There are a lot of degrees and nuances when it comes to this feature.

In my experience, Asus routers support this feature well and allow for easy configuration. Those from Linksys, Netgear (select models,) and TP-Link are also quite good.

Since QoS is so valuable, many hardware vendors — like eero, Netgear, and Google Nest — disable it by default and make it part of an add-on package that requires a subscription.

Secondly, you need to know your Internet connection’s actual speed and quality. It’s pretty easy to find out — I wrote a long piece on speed testing if you need to know the exact numbers and what they mean.

But generally, you can do a quick speed test right now to find out your ballpark figures.

Done? I hope you got good numbers.

With that, let’s set the right expectations on what you can get out of your QoS-enabled Internet.

Types of QoS

There are a lot of flavors of Quality of Services, but generally, there are just two types of prioritization, by device and by application.

Home routers commonly support prioritization by the device. Generally, a router can give a few connected clients the highest priority and keep the rest of the network at the lower tiers. When a device is on the list, it’ll get all bandwidth it needs before others.

Prioritization by application is a more sophisticated and holistic approach. If an application or service is on the prioritized list, it’ll get the best connection in all the network devices.

Most gaming routers support application-based prioritization. And routers that can this type of QoS generally tend also to support the device-based type above.

Setting the right expectations with QoS

For QoS to be effective, your Internet has to be at least fast enough, or better yet, faster than what’s needed by the prioritized party. So, say, if your application needs 25Mbps of download speed and your broadband caps at 20Mbps, no QoS can help you in this case.

I picked 25Mbps for a reason. That’s the download speed required for streaming 4K content on one device, from Netflix or any other service.

So if you’re suffering from buffering and wait time while streaming over a modest Internet connection, don’t immediately blame your Wi-Fi for it — they are two different things.

Also, QoS can not improve the quality of your Internet connection.

For example, if your broadband has high latency (lag), which is terrible for real-time communication, QoS won’t improve that. All it can do is give a particular application, service, or client within your network the best possible experience within what you have.

And real-time communication applications — voice calls, video conferencing, online gaming — generally need and benefit from QoS the most.

Let’s find out about them.

Broadband requirements for VoIP and video conferencing

Generally, a broadband connection of 50Mbps download / 15Mbps upload or faster is enough for almost any online application. That’s one instance of the app.

If you have multiple applications, keep in mind that each requires similar bandwidth of its own. For example, most video conferencing apps require at least 2Mbps per screen.

In reality, it likely uses more if you do that in Full HD or 4K. So, to be sure, give each screen an allotment of 25Mbps for download.

The upload pipe varies. But if you want folk on the other end to see you in HD, you’ll need 25Mbps for upload, too. Unfortunately, most cable broadband can’t deliver that since they cap at around 15Mbps. So likely, you can only broadcast yourself at lower resolutions.

Internet-based voice/video communication’s requirement on latency is relatively lenient. Specifically, your connection should have less than 150ms (millisecond) and 30 ms in Ping and Jitter values, respectively, for VoIP to work well. (Ideally, you want those numbers to be 15ms and 10ms, respectively.)

A typical residential broadband connection generally has those at less than 20ms. But the lower the values, the better the call quality. That is, of course, assuming that you don’t turn on the (outgoing) video quality to require more than that of the upload pipe.

It’s important to note that you should remain relatively at one spot (or one room) while doing a voice or video call — better yet, start your Wi-Fi connection at that location. If you have the habit of moving around your (large) house, no router or system can make that work well. So no QoS can help, either.

The quality of a real-time communication application depends on both ends. Don’t immediately blame your Internet for a sub-par experience — it might be the fault of the remote party.

How to configure your router’s QoS

The way you configure the QoS features varies depending on the routers.

Generally, routers from the same vendor share the same interface or mobile app and, therefore, the same way for users to customize their settings.

QoS might also be called differently from one vendor to another. Asus, for example, calls it “Adaptive QoS”, while Linksys calls its similar feature “Device Prioritization”. Other vendors call it “Traffic Control” or something along that line.

Generally, the web interface is always the best way to manage a router since it gives you in-depth access to all features and settings. And QoS is one of those advanced features.

You can use the mobile app to configure QoS on many routers that support this feature, but I always prefer the web interface.

Here are the general steps on how to configure your QoS:

1. Log into your router’s interface

To do this, navigate your browser (Chrome, Firefox, or Edge) to the router’s default IP address (or friendly URL).

If you don’t know yours, check the table below or this post on IP addresses. And log in with your router’s admin account.

Vendor	Friendly URL (Internet connection required)	Default IP	Username	Password
Asus	http://www.asusrouter.com	192.168.1.1 192.168.50.1	admin	admin
AT&T Gateway	n/a	192.168.1.254	n/a	Access code printed  on the hardware unit
Comcast  (Xfinity) Gateway	n/a	10.0.0.1  10.1.10.1	admin  cusadmin	password  highspeed Access code printed  on the hardware unit
D-Link	http://dlinkrouter.local	192.168.0.1  192.168.1.1	n/a	admin
MSI	http://msirouter.login	192.168.10.1	admin	varies (printed on hardware)
Netgear	http://routerlogin.com	192.168.1.1	admin	password
Linksys	http://myrouter.local	192.168.0.1  192.168.1.1	n/a	admin
TP-Link	http://tplinkwifi.net	192.168.0.1	admin	admin
Most Cable Modems	N/A	192.168.100.1	n/a	admin password default

2. Customize the router’s QoS feature (for VoIP)

This feature is almost always in the Advanced area of the interface. It generally has “QoS” or “Prioritization” in its name.

Traditionally, you’ll need to enter your broadband connection’s download and upload speeds. In this case, enter the exact numbers or slightly lower ones.

Again, don’t enter higher numbers than your actual download and upload speeds. Some routers can figure out these numbers by themselves.

Now, make sure you prioritize the QoS according to your needs. For this article, pick VoIP and video calls as your top priorities.

If there’s no option to prioritize a service or application, you can choose to prioritize the client on which you’ll use the service. So if you use your iPad for conference calls, make your iPad the one with the highest priority.

Note that if you prioritize a particular device, it’s a good idea to have that device’s IP address reserved within the router so that it will not change.

You need to know how to reserve a local IP address and how a MAC address works to manage QoS properly.

Extra: Disable SIP ALG (or SIP Passthrough)

This setting applies when you need your router to work well for Voice over IP, and even then, only to specific situations. So it’s something to try when you have Wi-Fi calling issues, like delays.

SIP ALG stands for Application Layer Gateway, a setting available in most home routers and is turned on by default. Initially, this setting intends to help better VoIP packages travel through the router’s firewall. In reality, it rarely works out as expected and often causes issues.

So, you might need to turn SIP ALG (also known as SIP Passthrough or SIP) off (or disabled ) to have a better VoIP experience. The location of the SIP setting varies, but generally, you can find it in the WAN (Internet) or Firewall area of a router’s interface.

3. Apply the changes

Once you’ve changed the setting, make sure you apply it. In some instances, the router might restart. Even if yours doesn’t, it’s a good idea to manually repower it, then check again to ensure the new settings are correctly set. Now, your QoS is in effect.

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Extra: Steps to optimize Asus’s QoS for voice and video communications

If you have an Asus router, the following are specific steps to customize its QoS for voice and video conferencing. (You can pick the type of applications that suit your need.)

While they are not the same as what you’ll find in a router from another vendor, they will give you some ideas.

1. Log in to your router’s web interface.

From a connected computer, point your browser to router.asus.com, and you’ll reach the interface. Enter your username and password and click on Sign In.

2. Update the router to the latest firmware (optional)

• Click on the Administration menu item
• Click on the Firmware Upgrade tab
• Click on the Check button for new Firmware Verison. Alternatively, you can also download the firmware directly from Asus. In this case, use the Upload button to upload the firmware to the router manually.
• Follow the rest of the process to upgrade the router to the latest firmware. Note: Don’t turn the router off during the process, which will take no longer than 5 minutes. Afterward, it’s a good idea to restart the router manually.

3. Turn on the Adaptive QoS features

• Click on the Adaptive QoS menu item and then on the QoS tab.
• Slide the Enable QoS to On
• Click on the Video Conferencing button. Note: In specific router models, real-time communication is part of the Work-From-Home category.
• Optional: Click on Customize and drag the blocks of other categories according to your needs –you can hover the mouse on each block to see what type of applications/services that category includes. Then click on Save.
• Click on Apply.

The router will take a few seconds to apply the changes.

4. Disable SIP Passthrough (when need be)

• Click on the WAN menu (under Advanced Settings), and then on the NAT Passthrough tab.
• Change the value of SIP Passthrough to Disable.
• Click on Apply, and wait for the router to apply changes.

Manually restart the router and check to make sure all is good. And that’s it! Your Asus router should work better for your online communication application now.

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Final thoughts

Internet traffic is somewhat like cash flow for a household (or a business) — it’s all about managing its right and staying on the budget. And that’s where Quality of Service comes into play.

Again, this feature is about giving a device the bandwidth it needs (and no more) when it needs it. It does not make your Internet faster.

QoS is about degrees and nuances. When you configure it correctly, you’ll be surprised how little Internet bandwidth you actually need. But in a poorly configured network, even Gigabit broadband is not consistently fast enough for every device.