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QoS Explained and How to Get Better Voice and Video Calls over Wi-Fi

Let me guess. You’re here because you’ve had an issue with Voice over IP (VoIP) or video conference calls. You’re not alone!

This post will help you configure your existing router to get the best possible experience in real-time online communication, or Netflix streaming, or any other things you do online, for that matter.

It’s all about QoS.

QoS Explained: Voice Call Over Wi Fi
QoS can improve real-time applications such as Voice over IP or video conferencing.

QoS explained: What is it?

QoS stands for Quality of Service — a routing feature that allows users to prioritize the Internet connection for specific programs, clients, or services.

In a nutshell, the way it works, QoS takes the existing broadband connection and designates a specific amount of bandwidth to your desired target before the rest of the network.

For example, if you prioritize VoIP, your Internet-based calls will get all the bandwidth it needs before any other applications. Or, if you prioritize your Xbox (or a particular game), then the game console will get the first dibs on the Internet before any other devices.

And you can do that with anything you want, like Netflix streaming, online surfing, or even file downloading — though, well, you shouldn’t.

Downloading never requires prioritizing. Instead, it’s the reason why you need QoS in the first place. When left alone, a single file download job will hog all the bandwidth, no matter how fast the Internet connection is, until it’s complete.

So, QoS is sometimes also about giving specific devices or services the lowest priority of the broadband to make sure they will not interfere with the regular operation of the rest of the network.

When properly configured — not an easy task — QoS can make everyone happy, even when you have a modest Internet connection.

It’s important to note, though, that QoS is not about making your Internet speed fast(er). It’s about giving you exactly what you need when you need it and possibly not more.

For this reason, when you turn on QoS, you tend to have slower speed test results — and that’s the point because speed testing is not how we generally use the Internet. Keep that in mind.

What you need to use QoS

You generally need two things to take advantage of QoS.

First and foremost is a router that supports this feature. Most, if not all, home Wi-Fi routers have QoS, but the way they do it varies from one vendor to another.

In my experience, Asus routers support this feature well and allow for easy configuration. Those from Linksys and Netgear are also quite good.

The second is you need to know your Internet connection’s actual speed and quality. It’s pretty easy to find out — I wrote a long piece on speed testing if you need to know the exact numbers and what they mean.

But generally, you can do a quick speed test right now to find out your ballpark figures.

• This test transfers data between your device and Ookla test server.

Done? I hope you got good numbers.

Now, remember them and form the right expectations on what you can get out of your Internet.

Set the right expectations with QoS

For QoS to be effective, your Internet has to be at least fast enough, or better yet, faster than what’s needed by the prioritized party. So, say, if your application needs 25Mbps of download speed and your broadband caps at 20Mbps, well, no QoS can help you in this case.

I picked 25Mbps for a reason. That’s the download speed required for streaming 4K content on one device, from Netflix or any other service.

So if you’re suffering from buffering and wait time while streaming over a modest Internet connection, don’t immediately blame your Wi-Fi for it — they are two different things.

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Also, QoS can not improve the quality of your Internet connection. For example, if your broadband has high latency (lag), which is terrible for real-time communication, QoS won’t improve that. All it can do is give a particular application, service, or client within your network the best possible experience given what you have.

Lastly, QoS is generally not necessary when you have a high-speed broadband connection that has enough bandwidth for all of your applications at once.

But even then, if you know that somebody in your home regularly downloads stuff, like using a BitTorrent client, then it’s still a good idea to turn this feature on. That is a typical case where low-priority QoS applies, as mentioned above.

Broadband requirements for VoiP and video conferencing

Generally, a broadband connection of 50Mbps download / 15Mbps upload or faster is enough for almost any online application. That’s one instance of the app.

If you have multiple applications, keep in mind that each requires similar bandwidth of its own. For example, most video conferencing apps require at least 2Mbps per screen.

In reality, it likely uses more if you do that in Full HD or 4K. So, to be sure, give each screen an allotment of 25Mbps for download.

The upload pipe varies. But if you want folk on the other end to see you in HD, you’ll need 25Mbps for upload, too. Unfortunately, most cable broadband can’t deliver that since they cap at around 15Mbps. So likely, you can only broadcast yourself at lower resolutions.

Internet-based voice/video communication’s requirement on latency is relatively lenient. Specifically, your connection should have less than 150ms (millisecond) and 30 ms in Ping and Jitter values, respectively, for VoIP to work well. (Ideally, you want those numbers to be 15ms and 10ms, respectively.)

A typical residential broadband connection generally has those at less than 20ms. But the lower the values, the better the call quality you’ll get. That is, of course, assuming that you don’t turn on the (out-going) video quality to require more than that of the upload pipe.

It’s important to note that you should remain relatively at one spot (or one room) while doing a voice or video call — better yet, start your Wi-Fi connection at that location. If you have the habit of moving around your (large) house, no router or system can make that work well. So no QoS can help, either.

(By the way, the quality of a real-time communication application depends on both ends. The point is don’t immediately blame your Internet for a sub-par experience — it might be the fault of the remote party.)

How to configure your router’s QoS

The way you work with QoS varies depending on the routers. Generally, routers from the same vendor share the same interface or mobile app, and therefore the same way for users to customize their settings.

You can configure a Linksys router’s QoS using the Linksys mobile app.

The web interface is always the best way to manage a router since it gives you in-depth access to all features and settings. And QoS is one of those advanced features. But some vendors, like Linksys, also allow for configuring this feature via the mobile app.

But I always prefer the web interface, and here are the general steps on how to configure your QoS:

1. Log into your router’s interface

To do this, navigate your browser (Chrome, Firefox, or Edge) to the router’s default IP address (or friendly URL).

If you don’t know yours, check the table below or this post on IP addresses. And log in with your router’s admin account.

VendorFriendly URLDefault IPUsernamePassword
AT&T Gatewayn/a192.168.1.254n/aAccess code printed 
on the hardware unit
(Xfinity) Gateway
Most Cable ModemsN/A192.168.100.1admin (or blank)admin
Default Interface access address popular of routers/gateways/modems by vendors.

2. Customize the router’s QoS feature.

This feature is almost always in the Advanced area of the interface. It generally has “QoS” or “Prioritization” in its name.

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Traditionally, you’ll need to enter the download and upload speeds of your broadband connection. In this case, enter the exact numbers or slightly lower ones. Definitely don’t enter higher numbers than your actual download and upload speeds. Some routers can figure out these numbers by themselves.

Now, make sure you prioritize the QoS according to your needs. For this article, pick VoIP and video calls as your top priorities.

If there’s no option to prioritize a service or application, you can choose to prioritize the particular client on which you’ll use the service. So if you use your iPad for conference calls, make your iPad the one with the highest priority.

Note that if you choose to prioritize a particular device, it’s a good idea to have that device’s IP address reserved within the router so that it will not change.

Here’s how you can reserve a local IP address, and here’s everything you need to know about the MAC address. You need to understand both to make things work properly.

Extra: Disable SIP ALG (or SIP Passthrough)

This setting applies only to when you need your router to work well for Voice over IP. It only applies to specific situations, so consider this when you have Wi-Fi calling issues, like breaking up or crazy delays.

SIP ALG stands for Application Layer Gateway, a setting available in most home routers and is turned on by default. Initially, this setting intends to help VoIP packages travel through the router’s firewall better. In reality, it rarely works out as expected and often causes issues.

So, you might need to turn SIP ALG (also known as SIP Passthrough or SIP) off (or disabled ) to have a better VoIP experience. The location of the SIP setting varies, but generally, you can find it in the WAN (Internet) or Firewall area of a router’s interface.

3. Apply the changes

Once you’ve made a change to the setting, make sure you apply it. In some instances, the router might restart. Even if yours doesn’t, it’s a good idea to manually repower it, then check again to ensure the new settings are correctly set. Now, your QoS is in effect.

Extra: Steps to optimize Asus’s QoS for voice and video communications

If you happen to have an Asus router, the following are specific steps to customize its QoS for voice and video conferencing. While they are not the same as how you’ll find in a router from another vendor, they will give you some ideas.

Update: In late March 2020, Asus released a firmware update — for most, if not all, of its routers — that adds additional categories to the Adaptive QoS feature. One of these is Video Conferencing (or Work-From-Home), which prioritizes the Internet for real-time video communication apps, including Microsoft Teams, ZOOM, Skype, Google Hangouts, and BlueJeans.

1. Log in to your router’s web interface.

Asus Login
Login to your router’s web interface

From a connected computer, point your browser to, you’ll reach the interface. Enter your username and password and click on Sign In.

2. Update to the router to the latest firmware

Asus Firmware update
Steps to check for the latest firmware on an Asus router
  • Click on Administration menu item
  • Click on Firmware Upgrade tab
  • Click on the Check button for new Firmware Verison. Alternatively, you can also download the firmware directly from Asus. In this case, use the Upload button to upload the firmware to the router manually.
  • Follow the rest of the process to upgrade the router to the latest firmware. Note: Don’t turn the router off during the process which will take no longer than 5 minutes. Afterward, it’s a good idea to manually restart the router.

3. Turn on the AdaptiveQoS features

RT AX3000 Qos
Step to configure an Asus router’s QoS.
  • Click on the Adaptive QoS menu item and then on the QoS tab.
  • Slide the Enable QoS to On
  • Click on the Video Conferencing button. Note: In certain router models, real-time communication as part of the Work-From-Home category.
  • Optional: Click on Customize and drag the blocks of other categories according to your needs –you can hover the mouse on each block to see what type of applications/services that category includes. Then click on Save.
  • Click on Apply.
RT AX3000 Qos Customize
You can manually rearrange different blocks of QoS prioritization settings.

The router will take a few seconds to apply the changes.

4. Disable SIP Passthrough (when need be)

Asus SIP
It’s generally a good idea to turn off SIP if you want the best VoIP performance.
  • Click on the WAN menu (under Advanced Settings), and then on the NAT Passthrough tab
  • Change the value of SIP Passthrough to Disable
  • Click on Apply, and wait for the router to apply changes.

Manually restart the router and check to make sure all is good. And that’s it! Your Asus router should work better for your online communication application now.

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13 thoughts on “QoS Explained and How to Get Better Voice and Video Calls over Wi-Fi”

  1. Hi – I love your site and all the useful info, especially for my Asus setup.
    I’m having trouble with my work-issued VPN constantly disconnecting and reconnecting over wifi. If I run a cable from the router to my WFH desk (inconvenient and trip-hazard for the rest of my family!!!) the connection is quite solid. Any suggestions on how I might tweak my wifi configuration to address this?
    I’m using Asus Ai Mesh setup – RT-AC68U with RP-AC1900 (wired backhaul). With TVs and kids and things (thermostats, washer, etc) now connected I usually see 25-30 connections. Is that too many? Hoping I can keep using my current setup but wondering if it’s time for an upgrade. Thanks!

  2. I have been looking at the Asus RT-AX88U. Everywhere is out of stock. Is there a reason or is a new updated version/equivalent coming? I have considered the GT-AX11000 but it is getting a little old and would want to see updated specs/tech before spending $450. I do not want go to Netgear but may have to as I want more speed and Wifi 6.

  3. Hi! thanks for the information, actually I dont have that firmware update for my router. How can I do that manually, in my case I have RT-AC1200 model, any idea where can I find a list or something like that to configure, whatsapp,microsoft teams,zoom,skype,etc.??


    • You can look at the Asus’s support website for the model, Carlos, to see if it gets the QoS update, Carlos. If not and it has a standard QoS section, you can probably configure that to work similarly.

  4. Dong, any chance you can ask Asus when the AX89X router will be available again? I hear the factories in China are back online.

  5. Hello!

    Thanks for this easy to use guide. Quick question on determining your speeds on a cable modem.

    I’m on a cable internet plan rated at 200 Mbps. As is usually the case with cable modems, I’m actually getting a bit more than that. On a direct ethernet connection, I routinely pull down 230Mbps, and upload around ~10-13 Mbps (upload is a bit less stable than download, but still solidly in that range).

    I see similar speeds when speed testing on WiFi, at least when close to my router.

    Am I good to set the router’s QoS max speed at the 230 Mbps number since it’s consistent and stable?

    • If it’s consistently stable then yes, John. But if you want to be safe, use 200 Mbps and 10 Mbps respectively. QoS doesn’t lower your speeds if you set it to use less than what you have, it only needs to know what it has at its disposal.

  6. Hi Dong
    I leave all my settings of D-Link DIR850L as below. Is it all right?

    Application Level Gateway (ALG) Configuration

    PPTP: Disabled
    IPSec (VPN): Disabled
    RTSP: Disabled
    SIP: Disabled

    Thank you

    • Only SIP is relevant, Quek. The rest are for VPN (first two) and streaming and are not related to real-time communication. Generally, you should have them turned on.


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